Incident Communication

Pipeline emergency control centers use 3n ICC for incident communications.
Learn more.

Applications

Productivity

• Incident response - Respond quickly and accurately to any incident using pre-defined, automated communications.
• Resource management - Effectively allocate the right resources to problems in real-time.

Protection

• Business continuity - Prevent communication mistakes and disseminate critical information regarding personal safety, facility availability, and changes to standard business operating procedures.
• Critical operations - Mobilize response staff rapidly, continuously coordinate with other groups or organizations, report ongoing status to key managers.
• Safety and security - Disseminate information related to threats to personal safety, continuity of operations, or customer service levels.
• Infrastructure resilience - Eliminate communication failure points through use of multi-pronged communication infrastructure and multiple points of broadcast initiation.

Accountability

• Reporting - Ensure real-time reporting of communication efforts with an audit trail for compliance and learning purposes.
• Termination of recovery operations - Bring recovery efforts to an orderly close by sending out an “all-clear” message and closing out an incident response.

3n Incident Communication Center

3n Incident Communication Center (3n ICC) is a matrix-based messaging solution that enables you to quickly and easily diagnose, report, and remedy business interruptions based on incident type, location and severity level - saving time, money, and resources. Drop down menu selections will automatically generate the appropriate customer defined message and then distribute it to the appropriate response team.

With 3n ICC you can contact ten, hundreds, or thousands instantly via phone, email, instant messaging, text messaging, fax, BlackBerry, PDA, pager, and more. All outbound notifications and acknowledgements by response personnel are time stamped for reporting purposes. ICC is highly configurable to incorporate and automate an organization’s current response plan.

Save Time, Money, and Resources

With 3n Incident Communication Center, organizations can:

• Improve productivity of call center personnel and staff by enabling key personnel to focus less on manual communications and perform other critical tasks.
• Reduce human error in incident reporting and communication through end-to-end automation of pre-defined notification procedures.
• Increase responsiveness by eliminating the guess-work of who to call for any given incident and delivering customer-defined messages via more communication methods than any other system (phone, email, instant messaging, text messaging, fax, BlackBerry, PDA, pager, and more).
• Provide consistent messaging through delivery of pre-defined important information in a uniform format and manner.
• Enhance incident communication visibility with reporting capabilities that allow you to track incidents from report to resolution and closure.
• Dispense with maintenance headaches through a hosted Software-as-a-Service model that provides significantly faster message delivery and does not require any hardware, software, or phone lines.
• Ensure maximum security of all data through an Oracle/Linux platform and redundancy built in at every level across multiple active-active data centers.

3n ICC System Highlights

Automated, template-driven communications.
Call center staff simply selects incident type, severity, and location from a dropdown menu and the appropriate information is sent to a pre-defined list of recipients.

Extensive incident communication tracking.
3n Incident Communication Center provides real-time reporting and creates an audit trail of action, status, and resolution for every incident for trend analysis and consolidated reporting.

Complete configurability.
3n Incident Communication Center can be configured to fit the needs of any organization. The solution enables a multi-dimensional matrix system for message and audience matching based on your default criteria for message creation.