Customer Service

Traditionally, dependence on personnel and the recurring nature of month-over-month costs have made customer service an essential, but expensive business activity with the potential to dramatically impact an organization’s near-term and long-term profitability goals. With many organizations setting their sites on increasing customer retention while reducing service costs, companies with large customer bases are turning to innovative technologies, such as mass notification, to help them balance cost reduction directives with customer value generation.

Increase Customer Touch-Points Without Adding Staff

Mass notification helps companies address these critical challenges by extending the outbound capabilities of customer service teams through technology, enabling them to proactively communicate with and solicit information from multitudes of customers quickly and easily.

The 3n InstaCom™ mass notification system enables customer service teams to:

• Improve customer satisfaction, driving customer loyalty, retention, and revenues. Maximize the lifetime value of customers by ensuring high customer satisfaction levels and capitalizing on up-sell and cross-sell opportunities. With 3n’s automated mass notification system, the options for increasing customer touch-points without increasing staffing are endless. Effortlessly send proactive service updates, fraud alerts, service welcome messages, post-service polling, upgrade notices, warranty expiration notices, and more using customers’ preferred voice and/or text contact methods.
• Send targeted communications effortlessly. Group customers by profile or location for segmented customer service initiatives. Notify business and residential customers located in specific geographical areas with a single phone call or a few clicks of the mouse.
• Reach customers at a low cost-per-contact. Increasing communication frequency with customers usually means increasing headcount. 3n’s fully managed mass notification system dramatically decreases the time and resources necessary to complete communication tasks. One person, with just one call, can send clear, targeted communications to tens, hundreds, or thousands of people anywhere, anytime, and on any device in a matter of minutes.
• Increase call center productivity. Reach more customers more quickly without growing your staff size. Automating manual communication processes enables customer service teams to contact large groups of customers on their many communication devices simultaneously, multiplying the scope and reach of your customer communications while keeping costs and staffing levels low.
• Meet communication compliance requirements. Two-way communication capabilities, real-time confirmations, and full audit trail reporting of broadcasts and recipient confirmations empower organizations to use the 3n mass notification system to track down and deliver important messages, such as product recalls, to select customers or to an entire customer base.

The 3n mass notification system is highly configurable to meet an organization's unique usage needs. The 3n mass notification system works with organizations’ CRM packages to extend your customer relationship management capabilities and easily manage customer contact data. No duplication of effort or separate systems to maintain.